At AliShop.pk, we want our customers to have a smooth and reliable shopping experience. If you receive an incorrect, damaged, or defective product, please contact us as soon as possible so we can review your request and provide the appropriate solution.
A return or exchange request may be considered in the following situations:
You received a different product from the one you ordered.
The product arrived damaged or defective.
The product is missing an important item or accessory included with the order.
The product received does not match the confirmed order.
All return and exchange requests are subject to verification by AliShop.pk.
To be eligible for a return or exchange, the product should generally be:
In its original condition.
Unused and not damaged by the customer.
Returned with its original packaging, accessories, and included items where applicable.
Accompanied by the relevant order information.
Products that have been used, altered, damaged by the customer, or returned without required packaging may not qualify for a return or exchange.
Due to hygiene, safety, and product-specific reasons, certain items may not be eligible for return or exchange after opening or use.
This may include certain:
Cosmetics and personal care products
Perfumes and fragrances
Beauty and hygiene products
Used products
Products specifically identified as non-returnable
Eligibility may vary depending on the product.
If you receive a damaged, defective, or incorrect product, please contact AliShop.pk through WhatsApp as soon as possible.
Please provide:
Your name
Order details
Product name
A brief description of the issue
Clear photos or videos of the product and packaging, if requested
Our team will review the information and guide you through the next steps.
If an exchange is approved, AliShop.pk will provide instructions for returning the product.
The replacement product will depend on product availability. If the same product is unavailable, our team will discuss the available options with you.
If the return is approved because the customer received an incorrect, damaged, or defective product, AliShop.pk may provide further instructions regarding return delivery.
For other return requests, any applicable delivery or return charges may be the customer's responsibility.
If a refund is approved instead of an exchange, the refund process will be explained to the customer.
Refund timing may vary depending on the payment method and other circumstances.
AliShop.pk reserves the right to verify the returned product before approving a refund.
Returns or exchanges simply because a customer has changed their mind, ordered the wrong product, selected the wrong size or variant, or no longer wants the product may not be accepted.
Please check the product details carefully before placing your order.
Customers are encouraged to inspect their package and product as soon as possible after delivery.
If there is an obvious issue with the package or product, please contact AliShop.pk promptly so that the matter can be reviewed.
AliShop.pk reserves the right to update or modify this Return & Exchange Policy when necessary.
Any changes will be published on this page.
For return or exchange assistance, please contact us:
Ali Shop
WhatsApp: 03000556791
Email: officialalishop.pk@gmail.com
Website: AliShop.pk
Our team will review your request and guide you according to the applicable return and exchange policy.